IBPhoenix Support
IBPhoenix offers a selection of support options designed to meet the needs of Firebird and InterBase databases. The offerings range from basic services, to sophisticated technical account management and contract development.
E-Mail Support
30 Day E-Mail Installation Support
IBPhoenix offers installation support for 30 days on any Firebird platform. The 30 days begin when the first support call is made. Questions are limited to installation problems and are submitted via email. Maximum response time is four hours.
Paid by Purchase Order or via Credit Card (Visa or MasterCard)
Available Monday through Friday, 8:00 AM - 5:00 PM
| Platform | Price $ | Price € | Price £ |
|---|---|---|---|
| Windows, Linux, MacOS | $ 500.00 | € 425.00 | £ 385.00 |
| Solaris, HP-UX | $ 750.00 | € 637.50 | £ 577.50 |
| Other Platforms | $ 750.00 | € 637.50 | £ 577.50 |
Unlimited E-Mail Support for 30 Days
IBPhoenix offers general support for 30 days on any Firebird platform. The thirty days begin when the first support call is made. Questions are submitted through e-mail and maximum response time is 2 business days.
Paid by Purchase Order or via Credit Card (Visa or MasterCard)
Available Monday through Friday, 8:00 AM - 5:00 PM
| Platform | Price $ | Price € | Price £ |
|---|---|---|---|
| Windows, Linux, MacOS | $ 950.00 | € 807.50 | £ 731.50 |
| Solaris, HP-UX | $ 1350.00 | € 1147.50 | £ 1039.50 |
| Other Platforms | $ 1800.00 | € 1530.00 | £ 1386.00 |
Unlimited E-mail Support for 1 Year
IBPhoenix online support provides technical assistance via electronic mail on an annual contract basis for one designated contact. Questions are submitted through e-mail and maximum response time is 2 business days.
Paid by Purchase Order or via Credit Card (Visa or MasterCard)
| Platform | Price $ | Price € | Price £ |
|---|---|---|---|
| Windows, Linux, MacOS | $ 3850.00 | € 3272.50 | £ 2964.50 |
| Solaris, HP-UX | $ 5500.00 | € 4675.00 | £ 4235.00 |
| Other Platforms | $ 7500.00 | € 6375.00 | £ 5775.00 |
Phone Support
Full Unlimited Support for 30 Days
Provides 30 days of unlimited telephone support calls for one designated contact to IBPhoenix Technical Support on all Firebird related issues. This service is designed for the developer or end user who needs more assistance at a specific times during a project life cycle (e.g. development or deployment).
Paid by Purchase Order or via credit card (Visa or MasterCard)
Available Monday through Friday, 8:00 AM - 5:00 PM
| Platform | Price $ | Price € | Price £ |
|---|---|---|---|
| Windows, Linux, MacOS | $ 1800.00 | € 1530.00 | £ 1386.00 |
| Solaris, HP-UX | $ 2700.00 | € 2295.00 | £ 2079.00 |
| Other Platforms | $ 3600.00 | € 3060.00 | £ 2772.00 |
10 Pack of Incidents
Incident Support offers access to technical support on Firebird as needed. This service is designed for the developer or end user who needs only occasional assistance.
An incident is a single discrete support issue with Firebird and the reasonable effort needed to resolve it. A single support issue is a problem that cannot be broken down into subordinate parts. Before IBPhoenix responds to an incident, the customer and the IBPhoenix engineer must agree on what the problem is and the parameters for providing a resolution. Resolution of an incident may span several telephone calls or e-mails or one telephone call may resolve several incidents. Incidents can be pre-purchased in packs of 10.
Incident based support, designed for customers who need support from time to time. 10 Packs expire one year from purchase or when all incidents have been used, whichever occurs first.
Paid by Purchase Order or via credit card (Visa or MasterCard)
Available Monday through Friday, 8:00 AM - 5:00 PM
| Platform | Price $ | Price € | Price £ |
|---|---|---|---|
| Windows, Linux, MacOS | $ 2200.00 | € 1870.00 | £ 1694.00 |
| Solaris, HP-UX | $ 3575.00 | € 3038.75 | £ 2752.75 |
| Other Platforms | $ 4785.00 | € 4067.25 | £ 3684.45 |
1 Year Unlimited Support
This service provides one year of unlimited telephone or e-mail access to IBPhoenix Technical Support on all Firebird related issues. This service meets the requirements of developers and users who want a complete support service. Service includes, bug fixing, custom builds etc.
Paid via Purchase Order
Available Monday through Friday, 8:00 AM - 5:00 PM
| Platform | Price $ | Price € | Price £ |
|---|---|---|---|
| Windows, Linux, MacOS | $ 10,000.00 | € 8,500.00 | £ 7,700.00 |
| Solaris, HP-UX | $ 15,000.00 | € 12,750.00 | £ 11,550.00 |
| Others | $ 20,000.00 | € 17,000.00 | £ 15,400.00 |